At Wrist Watch, we are committed to providing high-quality products and ensuring your satisfaction. If for any reason you are not completely satisfied with your purchase, we are happy to offer a return. Please review our return policy below for detailed information.

Return Eligibility

You may return items within 7 days of receiving your order. To be eligible for a return, the following conditions must be met:

• The item must be unused, in the original condition, and in its original packaging.
• Proof of purchase (order number or receipt) must be provided.
• The return must be initiated within the allowed time frame.

Non-Returnable Items

The following items are not eligible for return:

• Items marked as final sale or clearance.
• Watches that have been worn, damaged, or altered.
• Personalized or custom-made items.

How to Return an Item

To return an item, please follow these steps:

• Contact Us: Reach out to our customer service team at [email protected] or +1 216-752-1157 to initiate the return.
• Provide Details: Include your order number, the reason for the return, and a description of the item.
• Shipping Instructions: We will provide you with the return shipping instructions. You are responsible for the cost of return shipping unless the return is due to a defective or incorrect product.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your return.

Approved Returns: If your return is approved, we will process your refund to the original payment method.

Refund Time: Refunds may take up to [X] days to process, depending on your payment provider or credit card company.

Exchanges

If you would like to exchange an item for a different size, color, or model, please contact our customer service team. We will help you with the exchange process, subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will either replace the item or offer a full refund, depending on the situation.
Please provide photos of the damaged or defective item when you contact us for a quicker resolution.

Shipping Costs

Shipping costs for returns and exchanges are non-refundable, except in cases of defective or incorrect items.
We recommend using a trackable shipping service for returns. Wrist Watch is not responsible for items lost in transit.

International Returns

For international returns, customers are responsible for return shipping fees, customs duties, and taxes. The same conditions as domestic returns apply.