At Wrist Watch, we are committed to ensuring the satisfaction and peace of mind of our customers. Our Warranty Policy guarantees that your purchase is protected and supported throughout its lifecycle. Below, we outline the details of our warranty coverage, terms, and procedures.

Warranty Coverage

Our warranty policy applies to all watches purchased from Wrist Watch and includes:

  • Manufacturer Defects: Covers any issues related to material or workmanship under normal usage conditions.
  • Movement Repairs: Protection against defects in the internal watch mechanism.

What is Not Covered?

The warranty does not cover the following:

  • Damage caused by improper use, accidents, or negligence.
  • Normal wear and tear, including scratches, discoloration, or strap deterioration.
  • Water damage for watches not specifically labeled as water-resistant.
  • Unauthorized repairs or modifications.

Warranty Period

The warranty period varies depending on the brand and model of the watch:

  • Standard Coverage: [Insert duration, e.g., 1–3 years] from the date of purchase.
  • Specific warranty periods will be detailed in the product information or provided by the manufacturer.

How to Claim Your Warranty

If you experience an issue covered under our warranty, follow these steps:

  • Contact Us: Reach out to our customer support team via https://rocobc.xyz/ with your order details and a description of the issue.
  • Provide Proof of Purchase: Include a valid receipt or warranty card issued at the time of purchase.

Assessment and Repair:

  • Ship the product to our designated service center (shipping instructions will be provided).
  • Our technicians will assess the issue and determine if it is covered under warranty

Repair and Replacement Policy

Repairs: If the defect can be resolved, the watch will be repaired at no additional cost

Replacements: In cases where the watch cannot be repaired, a replacement of the same model or equivalent value will be provided.

Important Notes

The warranty is only valid for products purchased directly from Wrist Watch or our authorized dealers.

Warranty claims must be made within the warranty period specified for each product.

Need Assistance?

If you have any questions or require further support, don’t hesitate to contact us:

  • Email: [email protected]
  • Phone: +1 216-752-1157
  • Address: 2064 Sunny Glen Lane, Shaker Heights, Ohio 44120, United States

We’re here to ensure you enjoy your timepiece with confidence and satisfaction.